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Terms & Conditions

Physology Ltd Last updated: December 2025

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These Terms and Conditions govern your use of our website (physologybath.co.uk or any associated domain) and the services provided by Physology Ltd ("we", "us", or "our"), a complementary therapy clinic specialising in fascia treatment and myofascial release therapy in Bath.

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By booking an appointment, attending a session, or using our website, you agree to be bound by these Terms.

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1. Nature of Our Services

  • Physology Ltd provides complementary therapy services, including myofascial release and fascia treatment, aimed at supporting pain relief, mobility, and wellbeing.

  • Our services are not medical treatment, diagnosis, or cure for any medical condition.

  • We do not provide medical advice, prescribe medication, or act as a substitute for advice from a qualified medical professional (e.g., GP, consultant, or physiotherapist).

  • Clients with medical conditions (including fibromyalgia, chronic pain, or any diagnosed illness) should consult their doctor before booking. We may require GP approval for certain conditions.

2. Appointments and Booking

  • Appointments are booked via our website, phone, or email.

  • Full payment (or deposit where applicable) is required at booking unless otherwise agreed.

  • You must complete a health intake form honestly and fully before your first session. Failure to disclose relevant information may result in refusal of treatment.

3. Cancellations and Refunds

  • Cancellations or rescheduling must be made at least 48 hours before your appointment.

  • Late cancellations or no-shows will incur the full session fee.

  • Refunds are at our discretion and exclude any non-refundable deposits or third-party booking fees.

  • We reserve the right to cancel or reschedule appointments (e.g., due to illness) with as much notice as possible and will offer a full refund or alternative date.

4. During Treatment

  • You must arrive on time. Late arrival may result in a shortened session with full fee charged.

  • Treatment involves hands-on manual therapy. You will remain partially clothed (comfortable loose clothing recommended). You may undress to your comfort level and will always be appropriately draped.

  • You may stop treatment or request adjustments at any time.

5. Health and Safety

  • Clients must inform us of any changes in health, medication, pregnancy, or injuries before each session.

  • We reserve the right to refuse or terminate treatment if we believe it is unsafe or inappropriate.

  • Our clinic is wheelchair-accessible with free parking.

6. Liability

  • While we take every care, complementary therapy carries inherent risks (e.g., temporary soreness). You accept these risks by attending.

  • Physology Ltd is not liable for any injury, loss, or damage arising from treatment except where caused by our negligence.

  • Our total liability is limited to the fee paid for the session in question.

7. Website Use

  • Content on this website (text, images, videos) is for general information only and is not medical advice.

  • We may update the site without notice. We are not liable if the site is unavailable.

8. Intellectual Property

  • All content on this website is owned by or licensed to Physology Ltd. You may not reproduce it without permission.

9. Privacy

  • Your personal and health data is processed in accordance with our Privacy Policy [link].

10. Governing Law

  • These Terms are governed by the laws of England and Wales.

11. Contact Us

If you have questions about these Terms:

Physology Ltd, Bath, UK Email: [info@physologybath.co.uk

We may update these Terms from time to time. Continued use of our services constitutes acceptance of changes.

Thank you for choosing Physology Ltd.

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